The user - customer has the right to withdraw from the contract and return the products purchased, without being obliged to inform us of the reason why he/she wishes to return the products, within a period of fourteen (14) calendar days from the date he/she received the products.
In this case, the user - customer is charged on the one hand with any amount charged by the store for sending the item to him/her and on the other hand with the direct cost of returning the products. Returns are accepted only if the products that the buyer wishes to return are in the same condition in which he received them, i.e. without having been unsealed or their packaging has been tampered with, along with the retail sales receipt and all accompanying documents. In any case that the user - customer wishes to return the products purchased from our online store, he must notify us, within the above deadline, in writing to the address: Avenue. 60 Kyprian Heroes Avenue, Ilioupoli, P.O. Box 163 41 or to our e-mail address info@petshopsofiafranko.gr, indicating the full details (date and number) of the relevant purchase document.
Provided that you receive written approval for return from the store, the address to which the products must be sent for return is: petshopsofiafranko.gr, Leof. The store advises each user - customer to carefully check the condition of the products sold and the intactness of their packaging at the time of delivery of the order, in order to detect any obvious defects (e.g. broken goods, etc.).If the store receives the following information, it is necessary to carefully check the condition of the products sold and the intactness of their packaging in order to detect any obvious defects (e.g. broken merchandise, etc.). In the event that he finds a defect, he must contact our online store immediately after delivery, on the same or, at the latest, the next working day, either by telephone at 2109933088 or by sending us an e-mail to our e-mail address info@petshopsofiafranko.gr. If the products are returned damaged or incomplete, the online store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to unilaterally and without any other means to make a total or partial delivery of the products.
Returns of products in beds, clothes are not made for hygiene reasons. Also, returns on engraved ID cards are not possible as each ID card is a personalized item.
