Petshopsofiafranko.gr is the online presence of the physical store located at the address: Athens. 60 Kyprian Heroes Avenue, Ilioupolis, TK 163 41
The details of the business are as follows:
NAME: ΒΕΖΥΡΙΑΝΟΥ ΙΩΑΝΝΑ
V.A.T : 148672355
Tax Office: Ilioupolis
General Commercial Registry: 146760903000
The visitor or user of the web pages and services of the website petshopsofiafranko.gr is subject to the following terms, which must be read carefully. If he does not agree with any of the following terms, he should not use the website and the services offered through it.
Acceptance of the terms and conditions :
Petshopsofiafranko.gr may modify the prices, terms and conditions of transactions at any time and without prior notice. You should check these terms regularly for any changes that may occur in the future. Your use of the website after the changes have been made public will mean that you accept and agree to the changes. In the event that you do not agree to the terms, you must stop using the website services.
Access to the Website :
Petshopsofiafranko.gr has the right to modify, suspend or discontinue for a short or long period of time all or part of its website, to change, improve or upgrade it without any notice. petshopsofiafranko.gr is not able to provide guarantees regarding the total absence of viruses or other harmful programs.
Intellectual Property :
All the content of the website (information, texts, texts, images, pictures, photographs, logos and in general any kind of data), the logo petshopsofiafranko.gr is the intellectual property of petshopsofiafranko.gr, protected by Greek and international legislation on copyright and available to visitors only for personal use. Any copying, distribution, transfer, processing, reproduction, reproduction, sale of the content of the website in any way without the express authorization of petshopsofiafranko.gr is prohibited.
Limitation of Liability :
Although great importance has been given to the best possible illustration and description of our products, petshopsofiafranko.gr does not guarantee for any typographical, numerical or illustration errors that may appear on the website and whether the illustrations and descriptions of the products are accurate and complete. Petshopsofiafranko.gr is not responsible or liable for any damage or moral damages arising from the use of the website. You are responsible for protecting your system.
Also petshopsofiafranko.gr guarantees the immediate dispatch of orders (within 1 to 3 working days), but not their delivery on a specific date as this is done with partner couriers and not with our own means. petshopsofiafranko cooperates with Geniki Postal for parcels up to 12 kg, which has over 300 stores throughout Greece. Usually in land areas deliveries are made within 24-72 hours from the day of delivery. As you understand it is impossible for us to be responsible for all deliveries throughout Greece but we are at your disposal to intervene for any issue you may encounter and to assist you as soon as possible.
Consumer right
In accordance with Directive 2013/11/EC, which was incorporated in Greece by means of Directive 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided for throughout the European Union.
If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase made from our online store, he/she can initiate the ADR procedure through the single pan-European platform for electronic dispute resolution (the EDR platform) which is available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Links
Petshopsofiafranko.gr may have links to other websites. In this case petshopsofiafranko.gr is not responsible for the review or evaluation, content or quality of these sites. The risk or damage that may be caused after you link to these sites is on you and you are entirely responsible. Petshopsofiafranko.gr accepts no liability whatsoever.
Personal data
For better and more complete information, you can go to the page Personal Data Protection Policy
Personal data is processed in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation for certain sectors, the applicable Greek legislation for the protection of personal data, as well as for the protection of personal data and privacy in the electronic communications sector (Law 3471/2006 , as amended) and the decisions of the Personal Data Protection Authority (PDPCA).
WHAT PERSONAL INFORMATION PETSHOPSOFIAFRANKO.GR COLLECTS
You can avoid providing any personal information by simply browsing our website. However, in case you want to purchase a product, you will have to provide us with the following information.
Cookies
By browsing our online store, you acknowledge unconditionally and without restrictions that you have read, understood and accepted our privacy policy and the use of so-called cookies.A cookie is a file that is stored on your computer, mobile phone or tablet when you visit any Website and may, for example, store information related to:
- with your online behaviour,
- with your user preferences in order to send you (by us, our partners and/or our advertisers/sponsors) targeted advertising or offers that correspond to your preferences and which will continue to be presented to you when you visit a Website that matches your interests (behavioural cookies - third party advertising/third party cookies),
- with the pages you visit on the Website and if errors occur with them (performance cookies),
- by analyzing the use of the Website (e.g. google analytics),
- with the type of browser,
- the internet service provider (ISP),
- by using social media or by storing your username (where appropriate) so that you do not have to enter it again when you return to our website (functionality cookies).
Our Website makes use of
cookies, primarily for the purpose of improving
the user experience and providing
of the highest possible quality
services to our users.
We
have placed our cookies on the following
categories, to make it easier for you
to understand why we need them:
Α) Absolutely Essential Cookies: These are required for the operation of our website. For example, cookies that allow you to log in to secure areas of our website or allow the website to remember our visitors' choices, such as username, region, to provide improved and personalised features. Without these cookies, we cannot provide effective operation of our website.
B) Analysis and Statistics Cookies: These allow us to identify and count the number of users of our site and to see how these users browse our site. This helps to improve the way our site works, for example, by ensuring that users can easily find what they are looking for.
C) Marketing and Retargeting Cookies: They record your visit to our website, the pages you have visited and the links you have followed. These cookies are used to serve personalised content based on users' interests. Then,
we will use this information to make the advertising that appears on it more relevant to your interests.
You have the ability to control the use of cookies by allowing or deleting all or some of them. You can set your browser to refuse cookies from any website.
Please note, however, that you may not be able to use all the features of our website if cookies are disabled.
Shipping Products
Our products are shipped (depending on the volume of the product):
- GENIKI TAXYDROMIKI
- Box Now
- With a transport company (depending on the delivery area)
- By our own means (depending on the delivery area)
In case of full availability your order will be shipped within 24-48 hours. If a product is not immediately available , we will call you within 24 hours to inform you of any delays.
Deliveries are usually made between 10:00 and 18:00 so make sure you are at the delivery area during these hours. In case you want specific delivery times you need to inform us well in advance and this may be subject to additional charges depending on the courier.
Petshopsofiafranko cooperates with Geniki Postal for parcels up to 12 kg, which has more than 300 stores throughout Greece. In land areas, deliveries are made within 24-72 hours from the day of delivery. As you understand it is impossible for us to be responsible for all deliveries throughout Greece but we are at your disposal to intervene for any issue you may encounter and to assist you as soon as possible.
READ MORE
| Shipping by courier - Nationwide | |||
| Binding up to 12 kg | |||
| Order value up to 29,99 € | Transport cost for the first 3 kg | Transport cost for each additional kilogram | Cash on Delivery |
| Attica | 3,50 € | 0,80 € | 2,00 € |
| Rest of Greece | 4,00 € | 1,00 € | 2,00 € |
| Hard to reach areas | 7,50 € | 1,30 € | 2,00 € |
| Order value 30,00 € and above | Transport cost for the first 3 kg | Transport cost for each additional kilogram | Cash on Delivery |
| Attica | Free | 0,80 € | 2,00 € |
| Rest of Greece | Free | 1,00 € | 2,00 € |
| Hard to reach areas | 3,50 € | 1,30 € | 2,00 € |
| Mission with our own means - Attica | |||
| Ties regardless of weight | |||
| Order value up to 29,99 € | Transport cost | Cash on Delivery | |
| Ilioupoli and surrounding areas | 4,00 € | Free | |
| Rest of Attica | 4,00 € | Free | |
| Order value 30,00 € and above | Transport cost | Cash on Delivery | |
| Ilioupoli and surrounding areas | Free | Free | |
| Rest of Attica | Free | Free | |
| Shipment by Transport Agency | |||
| Ties regardless of weight | |||
| Order value up to 29,99 € | Transport costs to the Transport Agency | Transport cost Transport Agency | Cash on Delivery |
| Rest of Greece | 4,00 € | After consultation | No |
| Order value 30,00 € and above | Transport costs to the Transport Agency | Transport cost Transport Agency | Cash on Delivery |
| Rest of Greece | Free | After consultation | No |
| Shipping with Box Now | |||
| Binding up to 19 kg | |||
| Order value up to 29,99 € | Transport cost for the first 4 kg | Transport cost for 4,01 to 19 kg | Cash on Delivery |
| Attica | 2,10 € | 3,40 € | No |
| Order value 30,00 € and above | Transport cost for the first 4 kg | Transport cost for 4,01 to 19 kg | Cash on Delivery |
| Attica | Free | Free | No |
Receipt and payment at our headquarters
You can pick up your products from our branch in Ilioupolis, at Leof. 60 Kyprian Heroes Avenue, TK 163 41, upon request. Thus, you do not bear the costs of delivery and cash on delivery.
You can deposit the amount of your order by bank transfer. Partner banks:
- Eurobank
Beneficiary ΒΕΖΥΡΙΑΝΟΥ ΙΩΑΝΝΑ
IBAN GR2602600080000300201212510
- Alpha Bank
ΒΕΖΥΡΙΑΝΟΥ ΙΩΑΝΝΑ
IBAN GR3801404570457002101008086
- Piraeus Bank
Beneficiary ΒΕΖΥΡΙΑΝΟΥ ΙΩΑΝΝΑ
IBAN GR GR4201710390006039148192621
- National Bank of Greece
Beneficiary ΒΕΖΥΡΙΑΝΟΥ ΙΩΑΝΝΑ
IBAN GR0601101670000016700391283
When you make the deposit, you must enter either your order number or the name under which you registered on our site in the depositor name. After we have confirmed the order and payment we will send you the products with the shipping method you have chosen.
Β. By credit card using the secure EUROBANK e-Pay system. During the payment, you are transferred to the bank's system. We do not keep credit card details. No additional costs are charged.
C. Replacement, in cash
The cost of the cash on delivery is 2€.
D. Receipt and payment at our headquarters:
You can pick up your products from our branch in Ilioupoli, at the street of Leof. 60 Kyprian Heroes Avenue, Ilioupoli, TK 163 41, upon request.
Withdrawal - Return of Products:The
user - customer has the right to
withdraw from the contract and
return the products purchased,
without being obliged to inform us
of the reason why he/she wishes
to return the products, within a period of
fourteen (14) calendar days
from the date he/she received the
products.
In this case, the user - customer is charged on the one hand with any amount charged by the store for sending the item to him/her and on the other hand with the direct cost of returning the products. Returns are accepted only if the products that the buyer wishes to return are in the same condition in which he received them, i.e. without having been unsealed or their packaging has been tampered with, along with the retail sales receipt and all accompanying documents. In any case that the user - customer wishes to return the products purchased from our online store, he must notify us, within the above deadline, in writing to the address: Avenue. 60 Kyprian Heroes Avenue, Ilioupoli, P.O. Box 163 41 or to our e-mail address info@petshopsofiafranko.gr, indicating the full details (date and number) of the relevant purchase document.
Provided that you receive written approval for return from the store, the address to which the products must be sent for return is: petshopsofiafranko.gr, Leof. The store advises each user - customer to carefully check the condition of the products sold and the intactness of their packaging at the time of delivery of the order, in order to detect any obvious defects (e.g. broken goods, etc.).If the store receives the following information, it is necessary to carefully check the condition of the products sold and the intactness of their packaging in order to detect any obvious defects (e.g. broken merchandise, etc.). In the event that he finds a defect, he must contact our online store immediately after delivery, on the same or, at the latest, the next working day, either by telephone at 2109933088 or by sending us an e-mail to our e-mail address info@petshopsofiafranko.gr. If the products are returned damaged or incomplete, the online store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to unilaterally and without any other means to make a total or partial delivery of the products.
Returns of
products in beds, clothes
are not made for hygiene reasons.
Also, returns on engraved ID cards
are not possible as each ID card is a
personalized item.
Warranty
The store does not guarantee the good functioning of the products sold, nor does it guarantee protection for third party products that are manufactured and/or assembled and which the store merely resells. Such products are guaranteed directly by the manufacturer. The transport of the goods for repair and vice versa is at the risk and expense of the user-customer. In any case, the repair or replacement of a defective product or device is subject to the warranty terms of the Manufacturer, which the user-customer knows and accepts. The store mediates exclusively between the Customer and the Manufacturing Company for the repair or replacement of the defective product or device. The manufacturer at its sole option undertakes to repair or replace the product or device. The date of commencement of the warranty is defined as the date of sale of the product or device from the store. Repair outside the period of this warranty is the sole responsibility of the user - customer. The store gives no guarantee for the suitability of the product or device for a specific use. This warranty does not cover damage to consumables such as, cleaning filter etc. The guarantee is only valid when, after a fault has been detected, the store is notified in writing within a reasonable period of time.
The provisions of the Civil Code apply to the treatment of defects or deficiencies of agreed qualities in the goods sold. In order for a property to be considered as agreed, it must be certified as such in writing by both parties.
Force majeure
Petshopsofiafranko.gr is not responsible for delays in execution (including delivery) due to cases that cannot be attributed to its fault or due to force majeure and will be entitled to an extension of time for execution. Illustrative examples may include strikes, acts of terrorism, war, supplier availability/transportation/production problems, exchange rate fluctuations, governmental or legislative acts and natural disasters.
Amendment of the terms hereof
The store reserves the right to modify or renew the terms and conditions of transactions. The modification or renewal will be effective from the moment this document is informed of any change.
