The petshop sofiafranko gives you the right to cancel an order and return the purchased product within 14 days from the date of receipt.
In this case, we will refund your money after receiving the product from us, provided that the product is unused, not damaged, the packaging has not been opened and is accompanied by the retail receipt .
In any case, the consumer may exercise the right of withdrawal 14 days from receipt of the order and request a refund and not necessarily a new order, without giving reasons for the refund. The trader must return the money within 14 days of receiving the cancellation request. However, you may be delayed in returning the money if you do not receive the products or a receipt for their return.
In each return the shipping costs are borne by the sender, except in the case where the product is defective, in which case the petshop is charged.
